Privacy Policy

Tensora operates an online AI development school accessible at tensoradas.pro. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and what rights you have in relation to it. It applies to all visitors to our website and to learners who enrol in our courses.

Our practices are aligned with the Personal Data Protection Act B.E. 2562 (2019) of Thailand (PDPA). If you are located outside Thailand, the same standards apply to your data.

1. Who We Are

The data controller for this website is:

• Organisation: Tensora
• Address: 211 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand
• Phone: +66 2 661 9043
• Email: [email protected]

2. What Personal Data We Collect

2.1 Contact enquiries and enrolment

When you submit a contact form or express interest in a course, we collect the information you provide, which may include:

• Your name
• Email address
• Phone number
• Any message content you include

2.2 Website usage data

If you have consented to analytics cookies, we collect aggregated data about how visitors use our site — such as which pages are visited and how long is spent on each. This data is not linked to your identity.

2.3 Technical data

Our hosting infrastructure may automatically log standard technical information such as your IP address, browser type, and referring URL. This data is used for security and operational purposes only and is not used to identify you individually.

3. Legal Basis for Processing

Under the PDPA, we process your personal data on the following bases:

• Consent — for marketing communications and non-essential cookies, where you have given clear consent
• Contractual necessity — to process your enrolment and deliver course services
• Legitimate interests — to operate and improve our website, respond to enquiries, and maintain records
• Legal obligation — where we are required to retain or share data by law

4. How We Use Your Data

We use personal data only for the purposes it was collected. Specifically:

• To respond to your enquiry or course interest
• To process and manage enrolments
• To communicate information about your course — schedule updates, mentor contact, materials
• To send relevant follow-up about our other courses, where you have given consent
• To analyse website performance and improve the learner experience
• To comply with applicable legal and regulatory requirements

We do not sell your personal data. We do not use it to build advertising profiles for third parties.

5. Sharing Your Data

We share personal data only where necessary:

• Course mentors — who need your name and contact to support your learning
• Service providers — such as our hosting platform and email delivery service, who process data on our behalf under data processing agreements
• Analytics platforms — such as Google Analytics, which receive anonymised usage data when you consent to analytics cookies
• Legal or regulatory authorities — when required by applicable Thai law

All third-party processors are assessed to ensure they maintain appropriate data protection standards.

6. International Transfers

Some of the service providers we use are based outside Thailand. Where personal data is transferred internationally, we take steps to ensure it is protected to a standard consistent with the PDPA, including through contractual safeguards.

7. How Long We Keep Your Data

• Contact enquiries: Up to 12 months from last contact, unless you enrol
• Enrolment records: Up to 5 years after course completion, for educational and legal purposes
• Analytics data: As configured in the relevant platform (typically 14–26 months)
• Technical logs: Up to 90 days

When data is no longer needed, it is deleted or anonymised.

8. Your Rights Under the PDPA

As a data subject under the PDPA, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to correct inaccurate data
• Erasure — request deletion of your data, subject to legal retention obligations
• Objection — object to processing based on legitimate interests
• Restriction — ask us to limit processing of your data in certain circumstances
• Portability — receive your data in a structured, machine-readable format where technically feasible
• Withdrawal of consent — withdraw consent at any time, without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. If you are dissatisfied with our response, you may contact the Office of the Personal Data Protection Committee (PDPC) of Thailand.

9. Data Security

We take reasonable technical and organisational steps to protect personal data against loss, misuse, and unauthorised access. These include access controls, encrypted transmission (HTTPS), and regular review of our data handling practices. No online transmission is fully without risk, but we work to minimise it.

10. Children's Privacy

Our courses are designed for adult learners. We do not knowingly collect personal data from individuals under the age of 20 without parental or guardian consent, as required under Thai law. If you believe a minor has submitted data to us without consent, please contact us and we will take prompt action.

11. Links to Other Websites

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external site you visit.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically. For significant changes, we will make reasonable efforts to notify active learners.

13. Contact and Complaints

For any questions, requests, or concerns related to this Privacy Policy or your personal data:

• Email: [email protected]
• Phone: +66 2 661 9043
• Post: 211 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand

You may also review our Cookie Policy and Terms & Conditions.